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What is VoIP and why do I need it?
What choices are available to handle inbound
calls?
How can I be notified that there are new
voice mail messages for me when I am out of the office?
What is the difference between a regular
line, DSL, Cable modem and T1 services?
How do I program my phone when it is daylights
savings time?
How do I power down my phone system?
How do I forward a message to another user?
Where can I obtain additional manuals?
Do you offer rentals or leasing?
VoIP (Voice Over Internet Protocol) allows the transmission
of phone calls as digitized packets and provides for a number
of different applications, specifically:
• Remote Users can connect to a host PBX (i.e. main
office) for a flawless voice and data interpretation.
• Telecommuters can operate their phone just like they
were sitting in the office from anywhere internet access is
available.
• A Multi-Site Network allows IP enabled PBXs to function
as one contiguous phone system. Calls arriving on site can
be transferred to another site by dialing a three digit extension.
In addition, it will provide a seamless interpretation between
sites. A variety of features can be enabled with simplified
administration and dramatic cost savings.
• IP Trunks allow you to call other IP devices (i.e.
voice, video or fax) via the internet with no cost per minute.
Skype, Vonage and Dynamic Bandwidth T1s are examples of IP
Trunk technology.
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Call answering options would include a console operator or
an automated attendant. The auto attendant would offer single
digit options for reaching the desired party. For example,
“Press 1 for Sales” or “Press 2 for Service”.
Additionally, the automated attendant can be programmed to
back up the operator, if he or she can not pick up the call
in time. This would avoid missing any calls throughout day.
Another solution that many of our customers enjoy is Direct
Inward Dial (DID). This feature gives everyone a unique 10
digit number that rings right to his or her desk. A number
can also be set up to ring to specific departments. Basically,
DID delivers calls on the first ring to the appropriate person.
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Voicemail notification on most systems can be accomplished
by calling your cell phone or pager, once a message has been
left. Some of our customers now enjoy e-mail notification.
So in addition to calling your cell phone or pager you will
get an e-mail sent informing you that there is a new message
waiting. E-mail notification is superior because it can notify
multiple people of a new message. If the message can be for
a number of people, such as a message for any sales representative,
we can make it so the e-mail is sent to a “department
mailbox”, therefore ensuring that the message is not
overlooked.
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• A regular line or POTS line (Plain Old Telephone
Service) provides basic dial tone access.
• DSL is a data connection used for accessing the internet,
which utilizes an inaudible frequency on an existing line
to transmit data. It can run over an existing dial tone. DSL
is inexpensive, fairly reliable, and simple to install and
manage.
• A cable modem provides internet access through your
cable TV provider, by splitting the bandwidth to give you
television reception and cable access concurrently. Just like
DSL, the cable modem is inexpensive, fairly reliable, and
simple to install and manage.
• T1 services incorporate a wide variety of products
and features. T1 is a digital line that can support 24 channels
of communications. These can be voice, data, or a combination
of the two.
In a data application, channels are bonded together to create
greater speeds than the above options.
In a voice application, T1 provides Direct Inward Dial (DID),
caller ID and is less expensive if you have 6 or more POTS
lines.
T1 for voice and data is extremely efficient, can achieve
greater speeds and provide more lines/features than you can
get with any of the above services. Most importantly, T1 data
service provides Quality of Service (QoS), meaning your data
speed is guaranteed. DSL/Cable Modem cannot offer QoS. Most
business grade clients typically upgrade from a DSL/Cable
Modem to some flavor of T1.
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All AVAYA telephone systems, manufactured since 1996, will
automatically update the clock to correspond with daylights
savings time.
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For an AVAYA telephone system, the power supplies are built
rugged enough for you to simply unplug the main power cord
from the electrical wall outlet. However, when you power them
back up, expansion cabinets must be powered up first, before
the main cabinet is powered up.
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In AVAYA Messaging systems, while listening to the message
or at the end of the message, Press 1. You will then be offered
the option to record a greeting to attach to that message.
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We provide all of our clients with complete system and installation
manuals, as we believe they should be provided with anything
you purchase. For AVAYA manuals, you can e-mail us @ 123@fedphone.com,
please include the model and the release and we will forward
you complete system documentation. In addition, you can visit
www.avaya.com. We also
have an extensive collection of Toshiba and Nortel manuals
available.
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Yes, we offer both. We offer short term rentals for emergencies
or limited duration projects. We offer leasing from 12-72
months, with a variety of end of term options, including purchasing
the equipment for $1 or returning the equipment.
Don’t see the answer to your question, simply just
send an e-mail to 123@fedphone.com
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